About the course

This course is for residential workers, supported housing officers and resettlement workers who are newly involved in the resettlement process. The course will use the National Homeless Alliance's 14-stage model to demonstrate the process and the skills needed for successful resettlement.

This will be an overview of the process - participants who wish more in-depth knowledge will be invited to a subsequent course over two days, which builds on the knowledge gained in this course.

Course Content

• the 14 stages of the National Homeless Alliance's Resettlement Plan
• areas of planning - resettlement, support, care planning
• advantages of the resettlement, support, care planning approach
• microskills - tools that can be used
• quality systems
• linking with outside agencies
• making resettlement work
• evaluation

Learning Outcomes

At the end of the course participants will:

• understand the 14 stages of the NHA Resettlement Plan
• know what areas need to be included on the plan and what help from outside agencies might be needed
• know the advantages of the NHA approach
• have knowledge of the use of types of skills needed for successful resettlement
• understand the use of outside agencies and how they can focus activity
• list the critical areas on each of the 14 stages

Steve Pepper runs his own private training business specialising in Supported Housing, Health & Safety (including Food Hygiene) and staff development.

Steve is a graduate of the HCIMA and CIPD and a corporate member of the Royal Society for the Promotion of Health.

Prior to his current role he spent a number of years as a training centre manager for a national registered charity delivering Apprenticeships, train to gain and working with people who faced significant disadvantages in life. He was also a Support and Resettlement Manager for ECHG in Leeds.

While working for Harrogate Health Care as a Training and Project Manager he gained invaluable experience as a control of infection rep and as taking the lead role on Pest Control Management for the Authority. He is an IRCA accredited ISO9000 series Auditor and has implemented a number of quality systems including PQASSO, ISO 9002, Customer First and various "In House" systems. Steve has recently undertaken a Diploma in Neuro Linguistic Programming (NLP) and is working towards being accredited as an NLP Practitioner.