About the course

This course is suitable to people who have attended the first Assertiveness course. The course is designed to build on the skills and techniques and apply them specifically to interactions with people.

Course Content

• Welcome
• House keeping
• Reminder of key Assertiveness rights
• Let your body language create your presence
• Respecting others regardless of difference
• Understanding why we sometimes struggle with others
• Creating empowered relationships
• Staying balanced and in control even when you think you can't
• Evaluation

Learning Objectives 

By the end of the course delegates will have:-

• Identified methods of working with awkward people.
• Created strategies for building effective relationships
• Established techniques for staying in control
• Affirmed methods for staying focused and positive.

Judy has 15 years experience working as a trainer and consultant with the voluntary and community sector. Formerly working in adult education and welfare rights, she has a wealth of experience in support and guidance, combined with a knowledge of personal development training and management coaching. She developed the "Holistic Manager" workshops for VA-L encouraging black and ethnic minority workers to get a "taster" of different aspects of management.