About the Course

This course is for any staff member having a care-coordination role, including as "key-worker".  It looks at what we mean by "client-centred care-coordination", focusing on the issues brought by those attending from their workplaces.  It encourages participants to reflect on the importance of having a clearly defined value-base to underpin this work, in particular aiming to empower the client to feel that he/she is responsible for and in control of the decisions being made about his/her situation. It examines how workers can employ a holistic approach to care-coordination and work alongside their clients on all issues affecting the client's health and wellbeing.

Course Content

• Why it is important that care planning and coordination are client-centred.
• What makes a comprehensive care-plan?
• Facilitating effective multi-agency working.
• Values in care planning and coordination.
• Anti-discriminatory practice.
• The legislative framework and what constitute good organisational procedures.
• Defining a worker's individual responsibilities in care planning and coordination.
• Issues such as reviewing, record-keeping, confidentiality and risk-taking.
• Barriers to good care planning and coordination.
• The range of relevant services available for different client groups, including out-of-hours services.
• Checklist of the features of effective, client-centred care planning and coordination.
• Evaluation

Learning Outcomes

At the end of the course participants will:

• Have an increased awareness of the issues around effective, client-centred care planning and coordination.
• Feel more confident to work creatively with clients to improve their quality of life through effective care planning and coordination.
• Have an increased awareness of the importance of having a defined value-base for care-planning and coordination.
• Have an increased awareness of the risks of poor care planning.
• Have knowledge of the policies and procedures they need to adhere to in this work with clients and of the legislative framework.
• Have an increased knowledge of other agencies they work with, such as GP practices, and of the procedures of some of these agencies.
• Understand clearly their individual responsibilities in their role.