About the course

There is a lot of misinformation about what NLP is and how it can be used when working with people. This course is designed to be a gentle introduction to the topic together with a few practical tools that people can take away with them to use in the workplace and at home. In effect attendees should be able to use this knowledge to enhance their communication skills when working with clients.

Course methods

The course has a very practical base and will include learners practising their basic communication and awareness skills to help them enhance their effectiveness when working with clients.

It is suitable for staff at all levels.

Learning Outcomes

At the end of the course participants will be able to:

• Define the term "NLP"
• Describe the nine factors involved with a "Well Formed Outcome"
• Undertake a range of basic counselling and practical NLP techniques including: Hook Ups, Visualisation, V.A.K.D. Communication and Rapport.

Steve Pepper runs his own private training business specialising in Supported Housing, Health & Safety (including Food Hygiene) and staff development.

Steve is a graduate of the HCIMA and CIPD and a corporate member of the Royal Society for the Promotion of Health.

Prior to his current role he spent a number of years as a training centre manager for a national registered charity delivering Apprenticeships, train to gain and working with people who faced significant disadvantages in life. He was also a Support and Resettlement Manager for ECHG in Leeds.

While working for Harrogate Health Care as a Training and Project Manager he gained invaluable experience as a control of infection rep and as taking the lead role on Pest Control Management for the Authority. He is an IRCA accredited ISO9000 series Auditor and has implemented a number of quality systems including PQASSO, ISO 9002, Customer First and various "In House" systems. Steve has recently undertaken a Diploma in Neuro Linguistic Programming (NLP) and is working towards being accredited as an NLP Practitioner.