Following the Dispute Resolution Review (DRR), the government is changing the way we deal with problems at work. From 6 April 2009 there will be:

• Less emphasis on the mechanics of how to manage disciplinary issues, grievances and dismissals
• More flexibility to resolve problems at an early stage and in a way that suits employers best. 

 This course is designed to equip people with the knowledge and skills to be able to implement the new revised ACAS Code of Practice 1 on disciplinary and grievance procedures.

Course Content

• What is fair and reasonable
• Implementing procedures at work
• Dealing with Grievances
• Dealing with Discipline
• Evaluation

Learning Outcomes:

At the end of the course participants will :

• Be able to understand the changes discipline and grievance procedures
• Be able to review their own procedures against the newly revised ACAS code of practice

Steve Pepper runs his own private training business specialising in Supported Housing, Health & Safety (including Food Hygiene) and staff development.

Steve is a graduate of the HCIMA and CIPD and a corporate member of the Royal Society for the Promotion of Health.

Prior to his current role he spent a number of years as a training centre manager for a national registered charity delivering Apprenticeships, train to gain and working with people who faced significant disadvantages in life. He was also a Support and Resettlement Manager for ECHG in Leeds.

While working for Harrogate Health Care as a Training and Project Manager he gained invaluable experience as a control of infection rep and as taking the lead role on Pest Control Management for the Authority. He is an IRCA accredited ISO9000 series Auditor and has implemented a number of quality systems including PQASSO, ISO 9002, Customer First and various "In House" systems. Steve has recently undertaken a Diploma in Neuro Linguistic Programming (NLP) and is working towards being accredited as an NLP Practitioner.