About the Course

Building on Progress: Public Services (2007) described Personalisation as "the process by which services are tailored to the needs and preferences of citizens. The overall vision is that the state should empower citizens to shape their own lives and the services they receive". This course will raise awareness of how provision of health and social care services is to become more service-user focused, with more choice, control and empowerment resting with the people who use services. This half-day session (9.30 - 12.30pm with a 10min break) aims to brief new staff and existing staff, who are working for services that have funding granted to them by the Supporting People programme.

Course Content

• Personalisation - the wider agenda
• To understand the importance of engaging service users
• To discuss what types of solutions will make housing support services more effective
• The crossover with health and social care to make personalised services more integrated
• Evaluation

Learning Outcomes:

At the end of the course participants will have:

• Been given an overview of Personalisation
• Been encouraged to examine person centred approaches and focus on positive outcomes
• Been stimulated to understand the future implications for housing providers

Jo has many years experience of working with vulnerable people. She has worked for the past 22 years, in social work, community work and the supported housing arena. Jo has worked for several national organisations, as well as small and local voluntary agencies and Local Authorities. Her experience covers a variety of roles, including management and development and service provision along with experience of a broad range of client groups, including young homeless people, people with mental health problems, people with drug and alcohol problems, older people, offenders and refugees/asylum seekers. She has extensive experience of working with the SP Programme and currently works for Wakefield MDC assisting them to progress with the National Personalisation agenda for Adult Social Care Services.